Shipping

is available domestically in two different methods:

• Economy Shipping (FREE METHOD): 2 - 8 Business Days
• Standard Shipping: 1 - 5 Business Days

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Additional Shipping Terms and Conditions

*Domestic shipping estimates begin after order processing and handling times of approx. 2-5 business days

*State and Federal holidays may extend shipping estimates; Holiday seasons may also prolong estimates

*Our Free Shipping program is exclusive only to the contiguous United States and requires purchases to meet a minimum order value of $150 USD. Requests for items to be shipped separately that do not meet the minimum order value will incur flat rate charges of $9.95 per shipment.  Some exclusions may apply for oversize/overweight items.

*Customers located on the West Coast and Mid-west are the closest to our distribution center and will therefore receive ground shipments under our Expedited Shipping Program as they would have the same expedited shipping time frame to be received within 3-days or less.

*PO Boxes are excluded from all delivery methods due to exorbitant shipping fees. Any orders received for PO Box delivery are subject to cancellation and/or delivery changes to physical addresses only

 

via the best available option determined by either:

 

        OR         

 

For domestic orders, all shipments are shipped from within the United States as all items/products have already been imported through necessary means and, therefore, do not need to be facilitated through customs and/or duty processes. This ensures you get your items/products sooner and hassle free.
Any traditional shipping fees associated with your order as the cost of delivery will be calculated at checkout.

For orders that contain multiple items which include promotional items such as our exclusive to Free Expedited Shipping program, it does not automatically necessitate nor qualify all items as part or in the order to also be shipped via expedited methods. Rest assured, however, we always do our best to make sure all orders are received in a timely manner.

International shipments may be subject to potential payment authorization holds and origin's customs delays for an unknown period of time which may be out of our control and shall not warrant any sort of indemnity nor allow for order cancellation once shipped. Shipping details with tracking information will be provided upon shipment, in which the receiving party shall be responsible for all coordination efforts and any and all applicable import fees and taxes subject to individual country's importation laws once items/products leave U.S. boundaries.

 

        Track via             

 

Orders containing multiple items that include both pre-order and stock item will be shipped together (at once) on the day the pre-order item ready for shipment. Please purchase pre-orders separately, that do not include any stock items as a part of the order upon checkout, to ensure prompt shipment of items already on hand.

Emails will be automatically sent throughout the shipment process for both domestic and international orders to keep you updated. Should you have any questions or concerns regarding your shipments status, please visit our customer support page or email us at support@ukiyokumo.com.

Damage, Theft, and Lost Claims

Ukiyo Kumo shall not be held liable or responsible for the actions resulting in damage, theft, or lost by shipping and delivery carriers. However, if your package is subject to one of these unfortunate events remedy options may still be available to you.

Damage sustained to the outer product box (art box) or carton does not qualify as actual product damage and cannot be exchanged. Product damage only relates to the actual physical item inside (e.g. figure, statue, model, etc.) the carton which must be validated.

Note: USPS requires a waiting period for all damage and lost claims of 15 days from the original mailing date as shown here.

Items purchased on or before August 31, 2021

If your item is damaged by shipping company upon arrival to you, photo evidence is required of the originally shipped package and associated product damage so we can initiate the claims process. 

The claim will then go under investigation by the shipping company and their ruling/findings will stand. Approved claims may either result in an exchange or reimbursement if no longer available. 

Please contact us immediately at support@ukiyokumo.com.

Items purchased on or after September 1st, 2021

All transactions on or after 09/01/2021 fall under the policies of our new 3rd party package protection and insurance provider ROUTE! Please note that no claims can be filed within 5 days or less of being marked as delivered. Route's general guidelines can be found here.

To File a Claim:

Step 1. Check your original order confirmation to make sure you purchased Route package protection. If you did not, you will need to contact the shipment carrier.

Step 2. Simply head on over to https://claims.route.com/

Step 3. Enter the email address used on your order along with the order number including the # symbol. 

Step 4. Follow the workflow to file your desired type of claim (this option will not be available if you are attempting to file a claim within 5 days or less of being marked as delivered)