Shipping Policy
Shipping is available domestically via:
- Economy Shipping: 3 - 8 Business Days
- Standard Shipping: 2 - 5 Business Days
Additional Shipping Terms and Conditions
*Domestic shipping estimates begin after order processing and handling times of approx. 2-3 business days
*State and Federal holidays may extend shipping estimates; Holiday seasons may also prolong estimates
*Our Free Shipping program is exclusive only to the contiguous United States and requires purchases to meet a minimum order value of $150 USD. Requests for items to be shipped separately that do not meet the minimum order value will incur a flat rate charge of $9.95 per shipment. Some exclusions may apply for oversize/overweight items.
*PO Boxes are excluded from all delivery methods due to exorbitant shipping fees. Any orders received for PO Box delivery are subject to cancellation and/or delivery changes to physical addresses only.
For domestic orders, all shipments are shipped from within the United States as all items/products have already been imported through necessary means and, therefore, do not need to be facilitated through customs and/or duty processes. This ensures you get your items/products sooner and hassle free.
Any traditional shipping fees associated with your order as the cost of delivery will be calculated at checkout.
International shipments may be subject to potential payment authorization holds and origin's customs delays for an unknown period of time which may be out of our control and shall not warrant any sort of indemnity nor allow for order cancellation once shipped. Shipping details with tracking information will be provided upon shipment, in which the receiving party shall be responsible for all coordination efforts and any and all applicable import fees and taxes subject to individual country's importation laws once items/products leave U.S. boundaries.
Orders containing multiple items that include both pre-order and stock item will be shipped together (at once) on the day the pre-order item ready for shipment. Please purchase pre-orders separately, that do not include any stock items as a part of the order upon checkout, to ensure prompt shipment of items already on hand.
Emails will be automatically sent throughout the shipment process for both domestic and international orders to keep you updated. Should you have any questions or concerns regarding your shipments status, please visit our customer support page or email us at support@ukiyokumo.com.
Damage, Theft, and Lost Claims
Ukiyo Kumo shall not be held liable or responsible for the actions resulting in damage, theft, or lost by shipping and delivery carriers. However, if your package is subject to one of these unfortunate events remedy options may still be available to you. All claims must be filed within 30 days from the shipment date of your item including if your item has still not been delivered. Please continue reading below.
Damage sustained to the outer product box (art box) or carton does not qualify as actual product damage and cannot be exchanged. Product damage only relates to the actual physical item inside (e.g. figure, statue, model, etc.) the carton which must be validated.
Note: USPS requires a waiting period for all damage and lost claims of 15 days from the original mailing date as shown here.
Items purchased on or before August 31, 2021
All claims must be submitted within 30 days of the shipment date.
If your item is damaged by shipping company upon arrival to you, photo evidence is required of the originally shipped package and associated product damage so we can initiate the claims process.
The claim will then go under investigation by the shipping company and their ruling/findings will stand. Approved claims may either result in an exchange or reimbursement if no longer available.
Please contact us immediately for all such claims at support@ukiyokumo.com.
Items purchased on or after September 1st, 2021
All claims must be submitted within 30 days of the shipment date.
All transactions on or after 09/01/2021 fall under the policies of package protection and insurance provider ROUTE! Please note that no claims can be filed within 5 days or less of being marked as delivered. Further information for Route's timeline policy for claims can be found here.
To File a Claim:
Step 1. Check your original order confirmation to make sure you purchased Route package protection. If you did not, you will need to contact the shipment carrier.
Step 2. Simply head over to https://claims.route.com/
Step 3. Enter the email address used on your order along with the order number including the # symbol.
Step 4. Follow the workflow to file your desired type of claim (this option will not be available if you are attempting to file a claim within 5 days or less of being marked as delivered)