Returns

To be eligible for a return, items must be in originally shipped, new, and unopened (manufacturer sealed) condition unless manufacturer defects are present upon delivery. If item is damaged by shipping courier, photo evidence is required of the originally shipped package and associated damage. Please contact us immediately at info@ukiyokumo.com so that we may begin to develop a resolution and appropriate course of action.

In addition, all items being returned must be post-marked within 30-days from the original purchase date and use a traceable courier service with tracking information, otherwise returns not received will not be refunded. Replacements will be offered if item is still available and in stock, otherwise a refund to the original payment source or store credit may be issued. All accepted return item(s) are subject to inspection prior to release of refund(s).  

To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer, otherwise a refund or credit cannot be issued.

Non-returnable items:

Gift cards, Manga

Shipping

To return a product, you must first obtain a Return Authorization number from one of our customer support members to ensure it can be properly traced and sent to the correct location.

It is the buyers responsibility for shipping costs in returning an item unless deemed defective. Shipping costs are non-refundable. If a prepaid shipping label has been provided, the cost of return shipping will be deducted from your refund upon processing.

When shipping return items you should consider using a traceable shipping provider and purchase shipping insurance, and not use economy service. We can never guarantee that we will receive your returned item. If your item is not received, a refund will not be issued.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 2 business days.

In regards to a cancelled or unable to be fulfilled pre-order, a credit will automatically be applied to your credit card or original method of payment within 2 business days.

Late or missing refunds (if applicable)

If you haven’t received an authorized refund:

  • First, check your bank or credit card account
  • Contact your bank or credit card company; often times the credit is pending and may take several days before your refund posts to the account

If you have verified the above and still have not received your refund yet, please contact us at info@ukiyokumo.com.

Exchanges

Replacements are only available for manufacturer defective or damaged items.  If an exchange has been authorized, a Return Authorization number and return shipping address information will be provided. All exchanges are subject to approval and inspection prior to releasing and shipping replacement item.

Clearance items

Only regular priced items may be refunded, unfortunately clearance items cannot be refunded and are considered final sale.