What is a “Pre-order?”

An upcoming product available for purchase but is neither yet in stock nor released by the manufacturer for delivery until a specified future date.

Benefits of Pre-ordering

  • Be the first to receive newly released products

  • Discounted pricing often available; see individual listings for details

  • Reserved units; guarantee you receive an item when only limited quantities are available*

Pre-order Deadline

The pre-order deadline is the last date a pre-order can be placed for a particular product, or until reserved quantities are sold out -- whichever comes last. After the closing date, quantities are provided to the manufacturer for production and/or allocation. Pre-order deadlines are subject to change for any reason as dictated by either the distributor and/or manufacturer.

NOTE: If the "PRE-ORDER" button is still active after the pre-order deadline, this means reserved quantities are still available for pre-order until sold out.

Release Dates

Release dates provided are U.S. release dates for all imported products. All release dates are projections as determined by the manufacturers/distributors and are subject to changes and/or production delays at any time without notice. However, we will make every effort to notify customers if their item becomes impacted. We understand this can happen periodically which is why we utilize a ‘Release Month for pre-order listings instead of specific dates for product release estimates to help avoid any misunderstandings and provide reasonable expectations from the beginning.

Moreover, release month's stated are not the same as arrival dates. Once products are "released," they begin their logistical journey from manufacturers in Japan and may take a matter of weeks and in some unusual cases months to arrive and be processed upon U.S. shores for distribution. This is solely determined and will differ by each manufacturer. Approximated delivery schedules to our facilities will be sent out as they are received which will provide better estimated shipping schedules.

What's the good news? As a California retailer located on the doorsteps of the manufacturer's main distribution centers in Torrance, CA, we typically are the first to receive shipments before they begin distribution across the rest of the country. With that said, please keep in mind that unexpected delays outside of the control of Ukiyo Kumo Ltd. can happen and do not warrant grounds for any form of compensation.

On occasion there is always the possibility a product arrives earlier than originally projected. If this occurs, we will pass along the good fortune and ship when received.

The bottom line? Manufacturer’s do their very best to keep up with production demand, however they can sometimes fall behind schedule. So, what’s the good news? We are notified constantly for changes across all products and update product listings accordingly. If any changes (i.e. delays, design, production, etc.) arise regarding your order deemed as significant by Ukiyo Kumo Ltd., you will be notified.

Payment

Full payment is charged and due upon checkout. The amount due will include any applicable taxes and/or shipment charges to ensure there are no delays once products are released.

Cancellations

Pre-orders may be cancelled and refunded at any time prior to an item shipping, hassle free. Cancellation requests after an item has shipped unfortunately will not be accepted nor refunded and are considered final sale unless defective. Keep in mind, pre-orders are either specifically allocated or manufactured to order and cannot be reversed once placed with the manufacturer and/or distributor.

Our lenient cancellation policy is meant to serve, we understand circumstances can change. However, abusers of this policy will be banned from future pre-order purchases if we recognize it is being utilized in an uncivil manner.

To cancel an order, please use either our contact page or send an email to info@ukiyokumo.com with the request along with your name and 4 digit order number.

Fulfillment

New arrival of pre-order products generally assumes the same handling time of 1-3 business days as our standard shipment policy. If you have any questions or concerns along the way during the course of your order and would like more information, please do not hesitate to contact us.

*In some extreme cases, not all pre-order products can be fulfilled due to manufacturers’ own reasons and production is either cancelled or postponed for an undetermined amount of time or the pre-order item has reached its maximum order quantity and becomes closed. If this arises and the product you ordered is affected, you will be notified and refunded under the general terms of our return policy.