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Pre-order Terms & Conditions

What is a “Pre-order?”

An upcoming product available for purchase but not yet in stock to be released by the manufacturer for arrival at a future date.  Listed arrival dates are estimations and not guaranteed, subject to change.

Payment

In exchange for occasional allowable discounts and an effort to help alleviate any friction or delay in the shipping process as items become available, pre-order products are charged in full when your order is first placed.

Cancellations

Pre-orders cannot be cancelled. Pre-orders are either specifically allocated which we become responsible for or are manufactured to order and therefore cannot be reversed once placed with the manufacturer and/or distributor.

Fulfillment

New arrival of pre-order products and fulfillment may vary depending on size of incoming shipments. Upon arrival of new pre-order products at our warehouse, you will be notified by email of their arrival along with an estimated shipment date. For full terms regarding fulfillment please see our shipping policy here.

*In some extreme cases, not all pre-order products can be fulfilled due to manufacturers’ own reasons and production is either cancelled or postponed for an undetermined amount of time or the pre-order item has reached its maximum order quantity and becomes closed. If this arises and the product you ordered is affected, you will be notified and refunded under the general terms of our return policy.

Purchasing Multiple Items (IMPORTANT!)

Orders containing both pre-order and stock items

Orders containing multiple items that include both pre-order and stock items will be shipped together (at once) on the day the final pre-order item becomes ready for shipment because each individual order is treated as a whole. Otherwise, please purchase pre-order items separately and independently that do not include any stock items as a part of the order upon checkout to ensure prompt shipment of items already on hand.

If you do find yourself in a multiple item situation where you no longer want to wait for items that may already be available to ship, you may contact us by sending an email to support@ukiyokumo.com to discuss arrangements and any additional shipping fees that may be required.

Orders containing multiple pre-order items

If you wish to purchase multiple pre-order items, you must purchase each item separately if you wish for each item to ship immediately as they become available and in stock. NOTE: Pre-order items listing the same release month does not guarantee they will arrive at the same time. We are constantly receiving items from the very beginning of each month all the way until the end of each month. Please take careful consideration before making your purchases.

Again, if you do find yourself in a multiple item situation and you no longer want to wait for items that may already be available to ship, you may contact us by sending an email to support@ukiyokumo.com to discuss arrangements and any additional shipping fees that may be required.

Arrival Dates

U.S. arrival dates may greatly differ from Japan release dates. All release dates are projections as determined by the manufacturers/distributors and are subject to changes and/or production delays at any time without notice. As a result we utilize ‘Estimated to Arrive' time periods for pre-order listings instead of specific dates for product release estimates.

Manufacturer release months are not the same as arrival dates. Once products are "released," they begin their logistical journey from manufacturers in Japan and can often take months to arrive and be processed for North America distribution. Each date is solely determined and will differ by each manufacturer, supplier, and region from which they originate. Approximated delivery schedules to our facilities will be updated as information is received which will provide better estimated shipping schedules.

Please keep in mind that unexpected delays since COVID and the supply chain continue to disrupt imports and do not warrant grounds for any form of compensation.

On occasion there is always the possibility a product arrives earlier than originally projected. If this occurs, we will pass along the good fortune and ship when received.