If your product arrives with a manufacturer defect, please contact us directly with pictures and an explanation in detail of the issue. We will work with you closely to develop and present a claim on your behalf with the manufacturer and work towards the goal of having the issue corrected. Please note that manufacturer claims can take weeks or even months to complete the entire life cycle of the claims process, which may include return shipments both to and from Japan, in which desired outcomes are not always guaranteed.
In addition, in some cases there is also the possibility of manufacturer flaws which may be present on your new figure. Depending on the severity of the flaw and it's original release date, the manufacturer may not offer support for all concerns. This includes, but is not limited to:
- Paint transfers
- Ability to stand upright
- Joints or pieces not staying connected
Please understand that neither the manufacturer nor Ukiyo Kumo will be able to replace or refund items containing general flaws as mentioned above.
For more assistance please contact email@example.com