Defects, missing, or broken parts
If your product arrives with a manufacturer defect, missing, or broken parts, please contact us directly with detailed pictures and an explanation of the issue no later than 10 days after arrival as indicated by your tracking number. Please see our entire policy and procedure on our Return/Refund page .
In some cases there is also the possibility of general manufacturer flaws which may be present on your new figure that was overlooked during the QA phase of production. Depending on the severity of the flaw and product's original release date, the manufacturer may not offer support for all concerns. This includes, but is not limited to:
- Paint transfers
- Ability to stand upright
- Joints or pieces not staying connected
Please understand that Ukiyo Kumo will not be able to replace or refund items containing general flaws as mentioned above and will be subject to the manufacturers discretion.
Should you encounter a flaw which you believe may be questionable, for assistance please contact email@example.com.